If you sign up as a member, we will collect your email address, and other identifying information, such as name, telephone number and address.
Your email address may be added to our mailing list. We may use this email address to notify you about new products, news and events.
We need your name and address to effect delivery of the products that you order, and to contact you in regard to your order if necessary. These details are retained in our database for record keeping purposes.
How we deal with requests
If you would like to find out what information we have about you, please email [email protected] and we will provide this information to you in a reasonable timeframe.
If you wish to change your personal information held by us, some information can be changed directly by yourself. You can do this by logging in using your email address and password, and going to the Account section. If you are having trouble using this feature, please contact us and we will assist you.
Other information can be changed or corrected by emailing us at [email protected] and specifying what information you would like amended.
Who we share your information with
We do not sell or rent your personal information to third parties. However, your personal information (for example, email address and postal address) may be shared with:
- companies in Australia who may deliver orders to you
- companies in the United States which provide email marketing and website marketing services
How we protect your Personal Information
We hold your information in electronic form and take all reasonable steps to ensure it is secure and safe from unauthorised access. When your information is no longer required it is destroyed in a secure manner.
Access to your personal information is restricted to employees who need it to provide benefits or services to you.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
If you would like to complain about a breach of the Australian Privacy Principles you can contact us directly by email at [email protected] or in writing by sending a letter to 86 Woodlands Drive, Braeside Vic 3195. We will look into your complaint and respond promptly in writing notifying you of what we will do in response.
If you are unsatisfied with our response you can contact the Office of the Australian Information Commissioner.